Effective Date: April 8, 2024

Our Commitment

At SimplSupps.com, your satisfaction is our priority. We stand behind the quality of our products and want you to be fully satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return process outlined below.

Return Eligibility

Non-Consumable Items

Non-consumable items (e.g., equipment, accessories) can be returned within 30 days of the original purchase date. To be eligible for a return, items must be unused, unopened, and in the same condition that you received them, including all original packaging, accessories, and documentation.

Consumable Items

Due to health and safety concerns, consumable items (e.g., supplements, food products) are eligible for return only if they are unopened and in their original packaging. Opened consumable items cannot be returned due to the nature of the products.

Process for Returning an Item

1. Contact Customer Service: Before returning any product, please contact our customer service team at [Insert Contact Information] to initiate the return process. Provide your order number and the details of the item(s) you wish to return.
2. Receive Return Authorization: We will provide you with a return authorization number and detailed instructions on how to proceed with the return.
3. Ship the Product Back: Package the item securely and include any associated accessories or documentation. Clearly mark the return authorization number on the outside of the package. Ship the item to the address provided by our customer service team.
   • Please note: Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).
4. Receive Your Refund: Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original method of payment. Please allow a certain number of days for the refund to appear on your statement, depending on your card issuer’s policies.

Exceptions

The following items are not eligible for return:

• Personalized or customized items.
• Products marked as final sale or non-returnable at the time of purchase.
• Opened consumable items.

Damaged or Incorrect Items

If you receive a product that is damaged or incorrect, please contact us immediately at [Insert Contact Information]. We will arrange for the return of the item at no cost to you and ensure that you receive a replacement or refund, as appropriate.

Questions?

If you have any questions regarding your order or our return policy, please do not hesitate to contact us at contact@simplsupps.com. Our customer service team is dedicated to ensuring that your experience with SimplSupps.com is positive and satisfying.